Warranties

 

 

   

 

 

 

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Profile Design

Customer service

Profile Design customer service is here to help you. Office hours are Monday through Friday, 8:30 a.m. to 5 p.m. PST. Our staff of cyclists know every detail of the product line, what products work best in real world conditions and size related specifics. We are here to answer your questions regarding fit and construction and will gladly assist with your order.

Please contact your Profile Design representative at 888-800-5999 for current pricing, shipping or more information regarding Profile Design products and services.

Profile Design Worldwide Limited Warranty 

Profile Design LLC warrants to the original retail purchaser that the Profile Design product for which they received this warranty is free from defects in material and workmanship for two years from the date of original retail purchase. This warranty is not transferable to a subsequent purchaser. Profile Design’s sole obligation under this warranty is to repair or replace the product, at Profile Design’s option. Profile Design must be notified in writing of any claim under this warranty within 60 days of any claimed lack of conformity of the product. 

Warranty Limitations

The duration of any implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall Profile Design be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise, resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to this product, except as set forth herein. Some states or countries do not allow limitation on how long an implied warranty lasts and some do not allow exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which may vary, from location to location. This warranty will be interpreted pursuant to the laws of the United States. The original English language version/meaning of this warranty controls over all translations and Profile Design is not responsible for any errors in translation of this warranty or any product instructions. This warranty is not intended to confer any additional legal, jurisdictional or warranty rights to you other that those set forth herein or required by law. If any portion of this warranty is held to be invalid or unenforceable for any reason, such finding will not invalidate any other provision. For products purchased in countries other than the United States please contact Profile Design’s authorized distributor in that respective country.

Warranty Service Options 

To obtain service under this warranty you must either:

(1) Bring or send your Profile Design product, together with this warranty, the retail seller’s original receipt or other satisfactory proof of the date of purchase to the retailer where you purchased the item or another authorized Profile Design retailer, or 

(2) Send your Profile Design product (with the return authorization number on the outside of the shipping container and affixed to the product), together with the retail seller’s original receipt or other satisfactory proof of the date of purchase to Profile Design 2677 El Presidio St. Long Beach, CA 90810 USA. You must first obtain a return authorization number by calling Profile Design at (310) 884-7756 ext. 161 (or send an email to warranty@profile-design.com) prior to returning the product to Profile Design. Profile Design may require that you complete and sign a warranty replacement request form before processing your warranty claim. Any postage, insurance or other shipping costs incurred in sending your Profile Design product for service under either option above is your responsibility. Profile Design will not be responsible for products lost or damaged in shipping. For products purchased in countries other than the United States please contact Profile Design’s authorized distributor in the country where the product was purchased. They can be found on our web site at www.profile-design.com

Warranty Exclusions 

Retailers and sellers of Profile Design products are not authorized to modify this warranty in any way. It is your responsibility to regularly examine the product to determine the need for normal service or replacement. This warranty does not cover the following:

  • Products that have been modified, neglected or poorly maintained, used for commercial purposes, misused or abused or involved in accidents.
  • Damage occurring during shipment of the products (such claims must be presented directly to the shipper).
  • Damage to products resulting from improper assembly or repair, the use or installation of parts or accessories not compatible with the original intend
Crash Replacement Policy

Profile Design understands that crashes can happen. As a result Profile Design will attempt to ease the pain by offering you a replacement product for 30% below Profile Design's current suggested retail price in your respective county. All other provisions of this warranty apply and the procedures outlined for warranty service apply also to the crash replacement policy. Profile Design will make the final decision on whether the part will be covered under the crash replacement policy.

Bellwether

Customer service

Bellwether customer service is here to help you. Office hours are Monday through Friday, 8 a.m. to 5 p.m. PST. Our staff of cyclists know every detail of the product line, what garments work best in real world conditions and size related specifics. We are here to answer your questions regarding fit and construction and will gladly assist with your order. 

Returns

We want you to be 100% satisfied with your Bellwether experience. If your products do not meet your expectations, you may return them for up to 30 days.

Warranty

We build Bellwether clothing to last. All Bellwether products are fully warranted to the original owner against manufacturers defects in materials and workmanship for 2 years from date of purchase. If a product fails due to a manufacturing defect, we will repair it without charge, or replace it at our option. Repairs due to accidents, negligence, or improper care—where we are not at fault—will be performed or garment replaced at a reasonable charge. Garments returned for warranty inspection must be clean. For warranty repair issues, please contact customer service at: customerservice@bellwetherclothing.com or 888-800-5999 ext. 161.

Titec

Worldwide Limited Warranty

Titecwarrants to the original retail purchaser ("you") that the Titec product for which they received this warranty is free from defects in material and workmanship for two years from the date of original retail purchase. This warranty is not transferable to a subsequent purchaser. Titec's sole obligation under this warranty is to repair or replace the product, at Titec's option. Titec must be notified in writing of any claim under this warranty within 60 days of any claimed lack of conformity of the product.

Warranty Limitations

The duration of any implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall Titec be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise, resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to this product, except as set forth herein. Some states or countries do not allow limitation on how long an implied warranty lasts and some do not allow exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which may vary, from location to location. This warranty will be interpreted pursuant to the laws of the United States. The original English language version/meaning of this warranty controls over all translations and Titec is not responsible for any errors in translation of this warranty or any product instructions. This warranty is not intended to confer any additional legal, jurisdictional or warranty rights to you other that those set forth herein or required by law. If any portion of this warranty is held to be invalid or unenforceable for any reason, such finding will not invalidate any other provision. For products purchased in countries other than the United States please contact Titec's authorized distributor in that respective country.

Warranty Service Options

To obtain service under this warranty you must either:(1) Bring or send your Titec product, together with this warranty, the retail seller's original receipt or other satisfactory proof of the date of purchase to the retailer where you purchased the item or another authorized Titec retailer, or (2) Send your Titec product (with the return authorization number on the outside of the shipping container and affixed to the product), together with the retail seller's original receipt or other satisfactory proof of the date of purchase to Titec 2677 El Presidio St. Long Beach, CA 90810 USA.  You must first obtain a return authorization number by calling Titec at 1-888-800-5999 (or send an email to warranty@Titec.com) prior to returning the product to Titec.Titec may require that you complete and sign a warranty replacement request form before processing your warranty claim.Any postage, insurance or other shipping costs incurred in sending your Titec product for service under either option above is your responsibility. Titec will not be responsible for products lost or damaged in shipping. For products purchased in countries other than the United States please contact Titec's authorized distributor in the country where the product was purchased. They can be found on our website at www.Titec.com

Titec Knock-Rated™ Policy

Look for products with Titec’s exclusive Knock-Rated icon. Those parts are covered against riding inflicted breakage (jumping, crashing, hucking etc.) for two years from the date of original retail purchase. All other provisions of this warranty apply and the procedures outlined for warranty service apply also to the Knock Rated policy. Titec will make the final decision on whether the part will be covered under the Knock-Rated policy.

Warranty Exclusions

Retailers and sellers of Titec products are not authorized to modify this warranty in any way. It is your responsibility to regularly examine the product to determine the need for normal service or replacement. This warranty does not cover the following:

  • Products that have been modified, neglected or poorly maintained, used for commercial purposes, misused or abused or involved in accidents.
  • Damage occurring during shipment of the products (such claims must be presented directly to the shipper).
  • Damage to products resulting from improper assembly or repair, the use or installation of parts or accessories not compatible with the original intended use of the product, or the failure to follow the product warnings and usage instructions.
  • Damage or deterioration to the surface finish, aesthetics or appearance of the product.
  • The labor required to remove and/or re-fit and re-adjust the item covered by this warranty.
  • Normal wear to the product.
  • Any products for which the consumer does not follow the warranty procedures outlined above.